Customer Experience Centre Team Leader

at  Customer Loyalty Consultants Pty Ltd

Gauteng, Centurion
CLC is currently recruiting for a Customer Experience Centre Team Leader.
The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC.

MINIMUM REQUIREMENTS:

• Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
• Clear Criminal Record
• Computer Literacy – MS Office: Word, Excel, Outlook, PowerPoint & other short-term software
• Minimum of 5 years’ experience in call centre/customer care environment
• Minimum of 2 years working experience in an insurance or related industry
• Minimum of 2 years’ experience in a Leadership role

SKILLS AND ATTRIBUTES:

• Lead by example in terms of following processes
• Bilingual (English and Afrikaans)
• Verbal reasoning
• Punctual & well groomed
• Patient
• Ability to work under pressure
• Ability to effectively deal with conflict
• Excellent oral, written and interpersonal communication skills
• Exceptional listening and analytical skills
• Excellent level of knowledge/expertise related to products
• Strong knowledge of customer care processes and techniques
• Strong understanding of CEC operations
• Good problem-solving ability
• Demonstrate ability to work well in a team as well as independently
• Dedicated to providing exceptional customer service
• Exceptional writing, spelling and grammar skills
• Strong confidentiality and morals
  NB: Please note that only shortlisted candidates will be contacted. Should you not hear from HR Department at CLC within two weeks, kindly consider your application unsuccessful.
  For more information please contact:

Please refer the Job description for details