Customer Experience Centre Trainer

at  Livestock Improvement Corporation

REF: 47407 | HAMILTON (NEWSTEAD) | CONTACT CENTRE/CUSTOMER SERVICE REPRESENTATIVE | EXPERIENCED | FULL TIME | CUSTOMER EXPERIENCE TRAINER 220224.DOCX

Join New Zealand’s leading agri-tech and dairy herd improvement cooperative! Celebrating over a century of groundbreaking contributions to the dairy industry, LIC is at the forefront of innovation, offering industry-leading genetics and technology solutions to empower dairy farmers towards more sustainable and profitable farms.

ABOUT YOU

We’re looking for a candidate with proven coaching and influencing skills, who can easily bring the best out of others. Our ideal candidate will also demonstrate:

• Excellent communication skills and the ability to build strong working relationships.
• Confident and engaging facilitation and public speaking skills.
• Demonstrated customer service experience, ideally from within a call centre environment.
• Strong problem-solving skills.
• Great computer skills, with the ability to pick up new systems quickly.
• Having MINDA Product knowledge will be an advantage.

In this role, you’ll providing training, coaching and support to our Customer Experience Reps, enabling them to deliver exceptional phone-based service to our farming customers, have genuine conversations, and provide value-add support.

Some of your key responsibilities will include:

• Running the induction training with new starters
• Completing needs analysis to identify, develop and design training and learning solutions for both induction and seasonal training for the Customer Experience Centre
• Using Quality Assurance tracking and reporting to design, and continually improve upon, best practice learning opportunities.