Customer Experience Consultant

at  EstimateOne

EstimateOne is an Australian born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry.
We’re the market leaders in Australia & NZ, and are now extending our product into the UK. Last year we secured $20M in new investment to support our strategy, so it’s a really exciting time to be joining us.
At EstimateOne, we believe that by looking after our whole ecosystem of users, and balancing the needs of our team, our shareholders and the industry, we can achieve our vision to become a global leader in construction technology; famous for the positive impact on the industry we serve. To do that we’ll need to make sure we’re unlocking value from what we’ve already built while also inventing new stuff. It’s equal parts optimisation and innovation.
Our established scaleup vibe keeps things lively. We’ve come a long way in 14 years, and seeing what we’ve achieved in that time, get’s us pretty excited for the next 14. We’re passionate about transparent and fair expectations and results and we have a commitment to creating a career defining place to work for all of our team.

The day to day of a Customer Experience Consultant

• You’ll connect with customers to answer and resolve inbound support calls and tickets
• You’ll perform administrative duties, which include platform upkeep and customer account management
• You’ll make outbound account calls in regards to licences, billing, onboarding and engaging our customers on the platform
• You’ll take part in training our customers via phone or video calls
• You’ll collect and streamline client feedback, and communicate it across the organisation
• You’ll work with the Customer Experience team to set and achieve team goals by contributing to key initiative

You don’t have to work full time, but we’d love it if you did.
Our business spans three key audiences - Builders, Subcontractors and Suppliers. This role will see you play a pivotal role as a Customer Experience Consultant supporting 3 key audiences, with the goal to become an expert of at least one!

The day to day of a Customer Experience Consultant

• You’ll connect with customers to answer and resolve inbound support calls and tickets
• You’ll perform administrative duties, which include platform upkeep and customer account management
• You’ll make outbound account calls in regards to licences, billing, onboarding and engaging our customers on the platform
• You’ll take part in training our customers via phone or video calls
• You’ll collect and streamline client feedback, and communicate it across the organisation
• You’ll work with the Customer Experience team to set and achieve team goals by contributing to key initiatives