Customer Experience Data Analyst

at  Jazeera Airways

The Customer Experience Data Analyst supports Customer Experience strategy & planning with actionable data and insights to improve commercial performance.

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree in Data Science, Statistics, Mathematics, Economics, or a related field. Master’s degree preferred.
• At least 3 years of experience in a data analysis role, preferably within the aviation, hospitality or advertising industries.
• Strong analytical and problem-solving skills, with proficiency in data analysis tools (e.g., R, Python, SQL, Tableau, etc.).
• Excellent communication and presentation skills, with the ability to convey complex data insights in a clear and actionable manner.
• Ability to work effectively in a team and manage multiple projects with varying priorities and deadlines.
• Knowledge of airline catering operations and advertisement strategies is an advantage.

• Collect, analyze, and interpret large sets of data related to inflight catering services, Sales and advertisement performance.
• Tracking, reporting and analyzing commercial KPIs including sales performance and trends, ancillary sales, online sales funnel etc.
• Tracking, reporting and analyzing Customer Experience KPIs including inflight sales, Cost and advertisement.
• Reporting Cabin crew individual Sales performance based on Inflight sales target for Flight Operations, Finance, Customer experience and Duty Free.
• Measurement of ROIs from new project
• Identify trends and insights that will help optimize our inflight catering offerings and advertising strategies.
• Develop and maintain data models, reports, and dashboards to monitor key performance indicators and trends.
• Collaborate with cross-functional teams, including Catering, Cabin Services, and Duty Free, to develop data-driven recommendations for improving service quality and maximizing revenue.
• Conduct A/B testing and analyze the effectiveness of different catering options and advertising approaches.
• Stay up-to-date with industry trends, best practices, and emerging technologies in data analysis and the aviation sector.
• Using databases and queries (Microsoft SQL), Excel, Google Analytics and other statistical analysis tools to analyze internal and external customer data
• Managing Customer Satisfaction Survey and other surveys and create monthly reports
• Providing ad-hoc analytics requests
• Analyse industry research reports covering quantitative and qualitative analysis when required
• Maintain key market statistics database for use in reports & presentations