Customer Experience Design Manager - Electrification

at  Ford Motor Company

Ford Pro is a global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers’ businesses thrive today and into new era of electrification - an ecosystem which includes Vehicles, Charging, Servicing and Intelligence (Telematics/Data).

The CX Design Manager’s primary role is to understand, build, continuously improve, and protect our customers’ experiences across each interaction they have with our brand.
This is an opportunity to create journeys that help commercial customers successfully navigate the road to electrification; helping them to understand, choose, purchase, and then use the most relevant products from our broad portfolio of offerings.
This role also has a focus on designing and delivering differentiated experiences by deeply understanding our customers’ businesses and the human needs that drive them. As our Pro business evolves, this aspect will become a larger portion of the role as foundational experiences solidify. This work is critical to establishing FordPro as a trusted partner for our commercial fleet customers and will span the entire value web and life cycle of our offerings.
Choose a purposeful and impactful career as a CX Design Manager… Ford’s electrification strategy involves a range of vehicle powertrains to provide customers with options to reduce their CO2 emissions. Ford’s efforts to reduce environmental impacts go beyond our products. Ford Pro aims to be an industry leader in helping customers manage the complexities related to running commercial fleets, join us on that journey!