Customer Experience Engineer (Pre-sales)

at  BoostDraft

WHO WE ARE:

BoostDraft is a software engineering company that develops IDE for documents. It was founded by MIT and Stanford grad students, developing an assisted document editor for documents. It is a new document editor that employs error checking, reference checking and auto-completion using both rule-based approach and NLP, like what coding editors/IDE (e.g. VSCode, Pycharm) do.
We are currently focusing on Lawyers who draft relatively standardized but long documents, such as contracts. With only one year after our product launch, we already have more than 7,500 active paid users which has largely been fueled by word-of-mouth referrals. We have several long-term, large-scale contracts with famed enterprises and law firms. As a result, we have been highly profitable from Day 1 and experienced exponential growth without outside funding at all.
For more information, please visit: https://link.boostdraft.com/gnop

REQUIRED SKILLS AND EXPERIENCES -

• Experience in working as a Software Engineer
• Experience in directly handling technical negotiations with customers

As the first CX Engineer in the US team,

• Supporting Software Implementation for Customers:
• Understanding customer system environments and identifying and addressing issues during implementation
• Documenting typical troubleshooting methods and creating manuals for customers and IT teams
• Revising the installer
• Gathering and Addressing Software Requests and Issues:
• Collecting feedback from customers and creating issues on GitHub
• Compiling and concretizing new feature requests and coordinating with Software Engineers
• Organizing released features for customers
• Improving and Developing Related Services and Collaborating with Other Teams:
• Collaborating with sales and engineering teams to improve issue resolution workflows
• Analyzing customer feedback to devise improvements and additional features