Customer Experience Executive (East) / Retail Industry
at RECRUITPEDIA PTE LTD
Singapore, Southeast, Singapore -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 03 Oct, 2024 | USD 3200 Monthly | 04 Jul, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
REQUIREMENTS
- Diploma or Degree in relevant business related discipline
- Proven track records in relevant role and responsibilities
- At least 2 years’ experience in similar role
We regret that only shortlisted candidate will be notified.
Responsibilities:
DUTIES
- Provide exceptional customer service through email and feedback portals, resolving issues promptly and professionally.
- Understand our products and services to offer personalized recommendations and solutions.
- Use active listening to meet customer needs and preferences, collaborating with colleagues to achieve satisfaction targets.
- Analyze customer feedback to enhance the customer experience and maintain service recovery protocols.
- Manage and support the customer journey across all touchpoints, including on-site, online, social media, and delivery.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Business
Proficient
1
Singapore, Singapore
