Customer Experience Expert

at  OBrien Glass Industries Limited

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Townsville Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!

• Monday - Friday 12.00pm - 5.00pm
• May be required to work some Saturdays
• $28.64ph + Super
• May be a chance of progressing to full time hours in the future, so must be flexible with hours of work.

• Face to Face customer service
• Greeting customers and visitors at reception with a positive, helpful attitude.
• Ensuring our customers have the best experience within the Branch
• Answering customer inquiries via telephone, email, and in-person.
• Provide support to the manager and the running of daily operations
• Effectively keeping customers updated on delivery lead times
• Undertake repair inspections on vehicles
• Explore customer needs and educate on our full scope of services
• Issue invoices and raise job authorities as required
• Scheduling repair bookings
• Source suitable resolutions to customer concerns and follow up customer queries