Customer Experience Leader - Gift Shop - Casual 2024-8492

at  Sunnybrook Health Sciences Centre

QUALIFICATIONS / SKILLS:

• Minimum 2 years’ experience in a retail environment
• Demonstrated superior retail sales and customer service skills
• Excellent interpersonal and communication skills
• Experience and interest in retail merchandising
• Interest in and awareness of fashion and décor trends
• Ability to accurately handle cash and card transactions, and balance the shift/day
• Ability to deal with multiple and conflicting priorities
• Ability to work as team member in a busy environment
• Proficiency with MS Office and POS systems
• Excellent organizational and time management skills
• Previous experience working with volunteers an asset
• Previous experience with on-line retail is an asset
• Ability to work at two locations; Bayview & Lawrence and Yonge & Wellesley
• Ability to work days, evenings, weekends
• Ability to work standing full days and lift boxes, climb ladders

• Meet or exceed sales goals by providing exceptional service to all customers, suppliers, vendors, volunteers, and hospital staff
• Create and maintain displays to drive sales and provide a visually attractive shopping experience
• Receive, price, and merchandise retail goods in a timely and efficient manner
• Prepare on-line and telephone orders for delivery
• Administrative duties including answering email, telephone inquiries, balancing daily paperwork, and maintaining inventories
• Provide leadership, support, and guidance to gift shop volunteers
• Strive for excellence in all areas of retail operations
• Contribute to the success of a large and vibrant retail operation by playing a key role in raising funds for patient comfort & care through the operation of a successful hospital gift shop
• Maintain a safe and clean work environment
• Other duties and projects as assigned