Customer Experience Manager

at  North City Honda

Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 10 dealerships consisting of 23 different franchises and have over 800 employees. We have a strong presence in the Chicagoland area with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy in to the U.S. market.
We are currently searching for a Customer Experience Manager to join our team at our North City Honda. Your responsibility would include acting as a liaison between Sales Management and BDC to ensure our valued customer are responded to and their questions and concerns are taken care of. We can offer a very competitive pay plan and an exceptional benefits package. Come join a very exciting and rapidly growing organization in Leader Automotive Group!

QUALIFICATIONS

• Automotive sales experience preferred, but not necessary
• Previous experience with Vin Solutions & V-Auto would be a huge plus
• Experience with MicroSoft Office including Word, Excel, & Outlook
• Outgoing Personality
• Driven to Succeed
• Available to work flexible hours and weekends
• Self-starter mentality and ambitious spirit preferred
• Ready to waste no time on learning new product in’s and out’s, eager to improve
• Phenomenal communication skills with customers and team members
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license
  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

• Make out going calls, texts, and email daily
• Must be able to utilize Co-Video to immediately send walk around videos to customers upon the first quality contact.
• Identify any service customer that would be interested in a new or used vehicle purchase.
• Nurture enriching relationships to build clientele for life.
• Schedule future contact/visits/meeting with customers as needed.
• Work closely with store GSM and Corporate trainer to maximize all sales opportunities.
• Answers and responds to incoming customer phone calls, internet leads, or any other communications promptly and professionally.
• Exhibit consultative selling skills. Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Continuously develop product and sales acumen to become the vehicle authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
• Make calls to prospective customers to set up appointments
• Perform high-quality, professional demonstrations of new/used vehicles.
• Follow-up with buyers to ensure successful referral business.
• Learn to overcome objections and thrive within sales situations.
• Bring your ‘A game’ along with a positive attitude to work with you every single day.