Customer Experience Manager

at  Tebra

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

YOUR PROFESSIONAL QUALIFICATIONS

• 2+ years experience in customer service, support or a similar role
• A professional and friendly demeanor
• Keen problem solver with superb attention to detail
• Excellent verbal and written communication skills - you will persuade, present and problem solve throughout the day!
• Self-learner who thrives in the opportunity to take initiative
• A passion for energetic and fast-paced environments
• Enjoy interfacing with customers and addressing their questions and concerns
• Familiarity with Salesforce, Slack and Google Suite
• A team player who is ready and willing to support the team and our customers

As Customer Experience Manager for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make outbound calls to proactively address customers issues. This is an individual contributor without any direct reports.