Customer Experience Officer

at  The City of Stirling

ABOUT THE POSITION

Our Customer and Communications team drives innovation and delivers results that delight customers. Leading the strategic management of marketing and communications, community engagement, place engagement, a fantastic range of events, the City’s digital transformation and customer experience.
Our team are currently seeking expressions of interest for a customer-focused and energetic team players who thrives on working in a fast-paced environment.
In this position you will play a key role in providing efficient and high-quality customer service to the City’s community, visitors, and internal stakeholders.
Reporting to the Team Leader Customer Experience, your primary responsibility will be serving as the City’s first point of contact through varying channels of choice inclusive of Front Counter, Contact Centre and Digital, offering information on the City’s diverse range of services to an elevated standard.

Please refer the Job description for details