Customer Experience Representative
at Alexander James
Auckland City, Auckland, New Zealand -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 01 Aug, 2024 | Not Specified | 05 May, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Provide exceptional service to web customers, ensuring smooth order processing and prompt resolution of any issues.
- Assist customers across various platforms, including web, phone, social media, and email, with accurate and helpful information.
- Support non-web customers, including resellers and institutional buyers, by processing orders, providing product information, and maintaining professional relationships.
- Administer grants efficiently, processing requests according to company policies and recommending alternative products when necessary.
- Maintain the web store by updating product information, administering promotions, and ensuring intuitive navigation for customers.
- Administer customer information accurately, onboard new customers, and manage bulk email lists effectively.
- Support and administer promotions, vouchers, and loyalty programs to enhance customer engagement and loyalty.
- Carry out administrative tasks and support off-site events as required, providing valuable feedback to improve services and products
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Auckland City, Auckland, New Zealand
