Customer Experience Research

at  Ford Motor Company

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.
As part of our mature UX Research team, the UX Researcher will be responsible for collaborating with multiple product teams to lead them through the research process from end to end. This will include educating stakeholders on methods for conducting rigorous research, research project management, recruitment of participants, moderating live research sessions, facilitating data collection, completing data analysis, and reporting results. The ideal candidate for this role is organized, a strong communicator, and comfortable collaborating with cross-functional teams. They are skilled in storytelling and listening. They understand that uncertainty is a necessary part of UX, and that there is rarely ever one right answer

• Build relationships with and educate cross-functional product teams on methods for conducting rigorous research with end-users.
• Manage research projects with minimal supervision and rigorously weigh the merits of various research methods for a given problem.
• Conduct mixed-methods user research and testing of both concept-stage and in-progress design work, as well as work with other departments to formulate research plans.
• Transform amorphous requests for research into rigorous project plans.
• Recognize, deeply understand, and analyze user experience issues without introducing bias.
• Engage internal and external research participants through recruitment, screening, study moderation, and compensation.
• Facilitate both live and asynchronous research sessions.
• Generate and reliably analyze both qualitative and quantitative data to produce insights for your product teams.
• Construct surveys, usability test scripts, interview questions, card sorts, tree tests, and other research artifacts
• Develop effective research presentations and reports to communicate results and recommendations
• Collaborate with the rest of the UX Research team on additional research initiatives as needed