Customer Experience Support to our clients Finnish department

at  Academic Work Sweden AB

CUSTOMER EXPERIENCE SUPPORT TO OUR CLIENTS FINNISH DEPARTMENT!

Does your heart beat a little extra for books, problem-solving and customer experience? Are you a “people person” who’s passionate about giving customers the best possible service and like to familiarize yourself with problem solving? Do you have a good understanding of the Finnish market as well as communicate fluently in Finnish? Great! Then keep reading why this temporary position may be the perfect opportunity for you!
City: Stockholm
Job Category: Customer Service
Extent: Part time, 20h/week
Start date: August
Type of work: Staffing
Other: Possibility to work remote

ABOUT THE ROLE

Currently, our customer’s support team consists of a mixture of German, Swedish, Polish, Dutch, Danish, and Finnish speaking support agents who work together to provide the best possible service to the users of the audiobook platform. The need is long-term and the passes are placed mainly during the day during Monday - Sunday. The role is flexible as you can work from wherever you want and is therfore not tied to an office. As Customer Support, you are expected to be available to work at least 20 hours/week.
As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network and create valuable contacts for the future. Read more about our consulting offer.
As customer support, you will primarily answer Swedish customers’ questions in our customer’s web-based support system. These can be questions about how the service works, technical problems, account settings, sales questions, etc. To help you, you have ready-made email templates for the most common questions that you can use as a basis in your feedback to the customer.

WORK TASKS

• As a Customer Experience Support you will learn all about how BookBeat works and be responsible to solve customer issues. Answer incoming questions regarding, for example, content, account settings and sales from the company’s customers via email