Customer Happiness Consultant
at Nathan HR Human Resources
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Jul, 2024 | Not Specified | 10 Apr, 2024 | N/A | Interpersonal Skills,Regulations | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Requirements:
- High school diploma or Diploma (university certificate) in a relevant field.
- 1-2 years of experience in a similar role, preferably with Tadbeer Center and program.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds.
- Knowledge of domestic worker recruitment processes and regulations in the UAE is preferred.
- Detail-oriented with excellent organizational and multitasking abilities
Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.
- Assist customers in understanding the services offered by Expat Maid “Tadbeer Center,” including the Tadbeer program, eligibility criteria, and application process.
- Guide customers through the documentation and application procedures, ensuring accuracy and compliance with regulatory requirements.
- Typing customer applications through the government portal with accuracy and speed.
- Coordinate with internal departments to facilitate the smooth processing of customer applications, and service requests.
- Provide personalized assistance and support to customers, offering solutions to their specific needs and requirements.
- Maintain accurate records of customer interactions, transactions, and feedback, utilizing the Tadbeer system.
- Conduct follow-up calls or emails with customers to ensure their satisfaction with the services provided and address any outstanding issues.
Requirements:
- High school diploma or Diploma (university certificate) in a relevant field.
- 1-2 years of experience in a similar role, preferably with Tadbeer Center and program.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers from diverse backgrounds.
- Knowledge of domestic worker recruitment processes and regulations in the UAE is preferred.
- Detail-oriented with excellent organizational and multitasking abilities.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Customer Service
Diploma
Educational background: high school diploma or diploma (university certificate)
Proficient
1
Dubai, United Arab Emirates