Customer Implementation Spec

at  Rogers Communications

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

WHO ARE WE SEEKING TO JOIN OUR TEAM?

We are looking for an energetic, independent individual to join our service delivery team. This is a great opportunity for an individual who is looking to contribute to the growth of a well-established Canadian brand.
The ideal candidate will have a strong technical background, understanding trouble shooting concepts for IP and VoIP. Previous experience in Tech Support or Implementations is an asset.

• This role requires a fully bilingual candidate to support our French and English customers.
• Communicate with the customer through out the onboarding life cycle and post deployment to ensure satisfaction in the first 90 days. This includes Customer facing meetings to present project overview.
• Co-ordinate the ordering of access circuits with our carriers
• Co-ordinate hardware provisioning to satisfy the customer’s order
• Provision via our CRM customer orders per the signed agreement
• Gather any requirements from the customer to successfully provision their cloud services,
• Ensure the customer understands how to use all services they have purchased.
• Keep wiki documentation up to date.