Customer Insight Analyst

at  Allianz Australia

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Partner with stakeholders to formulate and document business requirements for new analysis.
• Act as a central reference and information source for stakeholders, providing information and guidance in interpreting data for decision making.
• Deploy analytical solutions into operational practices, applying systematic test plans and quality assurance processes to ensure quality and integrity.
• Investigate and analyse business processes and work practices. And their impact on customer and business outcomes by identifying inefficiencies and recommending optimal business practices and system functionality.
• Use data and modelling techniques to identify root cause of issues and uncover opportunities for future state system design.