Customer Insights Analyst - Flexible

at  Super Retail Group

ABOUT US

Super Retail Group is one of Australasia’s Top 10 ASX listed retailers housing 4 iconic brands: BCF, Macpac, Rebel and Supercheap Auto. Led by our CEO & MD Anthony Heraghty (winner of the Australian Retail innovators 2021 Inspiring Retail Leader Award) our group purpose is to inspire our customers to make the most of their leisure time. With support offices in Brisbane, Sydney and Christchurch our network extends to over 670 retail stores with more than 12,000 team members across Australia, New Zealand and China.

Reporting into the Head of Customer Insights and Reporting you will be responsible for producing comprehensive deep-dive customer performance analysis and delivering these actionable insights to key stakeholders across the brands by using impactful visualisation and presentation techniques. This role will be aligned to our Macpac brand.

Key Responsibilities

• Provide regular accurate reporting on key business metrics that relate to overall business performance compared to known customers
• Utilise data, research and advanced analytic techniques to form a convincing narrative and make recommendations to solve business challenges
• Review, advise and train other areas of the business that are required to report on customer metrics to facilitate standard methodologies and ensure accuracy of output
• Build and maintain effective relationships with internal and external stakeholders to achieve business priorities