Customer Issue Resolution Representative (New Healthcare Company) (m/f/*)

at  Solventum

Job Description:

3M is establishing two industry-leading companies, creating value through the spin-off of its Health Care business, while 3M will continue to be a global material science leader, focusing our innovation to win in favorable global megatrends and attractive end markets. This new Health Care Company will be a leading global diversified health technology company with:

• Proven category leadership
• Exposure to attractive end-markets
• Innovation mindset driving improved patient outcomes
• Collaborative customer relationships
• Deep global regulatory experience
• Operational excellence and strong cash flow
• Strong sales growth and profitability with significant recurring sales

We expect the creation of the two companies will be completed by the end of Q1 2024. For now, we will continue to operate as one global company. This role is positioned to drive the success of the “New Health Care Company”.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You’ll Make in this Role

As a Customer Issue Resolution Representative (CIR) for the Health Care Business , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• End-to-End CIR Management – handling customer issues related to billing, collections, and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
• Partners with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication
• Must be able to work and handle sensitive/confidential financial data
• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing
• Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications
• Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify, and implement service solutions

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Strong customer facing skills, Maintains a professional, positive, and tactful demeanour with clients and customers
• Bachelor degrees from preferable business, economics but other degrees are accepted
• Minimum two combined years of customer service, finance, supply chain or sales experience
• Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills
• Language skills: German, English, FrenCch

Additional qualifications that could help you succeed even further in this role include:

• adaptability, initiative, accountability, teamwork, and continuous improvement mindset
• Problem solving requires the use of judgment, research, and analytic skills to determine possible solutions and make appropriate choices
• Experience with customer service processes and systems – SAP and Sales Force
• Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
• Disciplined, organized and resilient

This is a temporary position till the end of March 2026.
For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team.

Work location

• Work Your Way Eligible (Employee choice to work remote, on site, or hybrid)

Relocation Assistance: May be authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Strong customer facing skills, Maintains a professional, positive, and tactful demeanour with clients and customers
• Bachelor degrees from preferable business, economics but other degrees are accepted
• Minimum two combined years of customer service, finance, supply chain or sales experience
• Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills
• Language skills: German, English, FrenCc

Additional qualifications that could help you succeed even further in this role include:

• adaptability, initiative, accountability, teamwork, and continuous improvement mindset
• Problem solving requires the use of judgment, research, and analytic skills to determine possible solutions and make appropriate choices
• Experience with customer service processes and systems – SAP and Sales Force
• Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
• Disciplined, organized and resilien