Customer Journey Expert

at  Business Training Luxembourg SA

30 years of experience in high-end training
Business Training’s experience is built on solid ground: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training catalogue to also meet the increasing demand for best-of-breed management courses (PRINCE2®, IPMA, ITIL, etc.).
Information
Ability to manage a very diverse set of stakeholders with very different priorities.
Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
Knowing what is going on with the customer, put himself/ herself in customers’ shoes, assess the wishes and needs of customers and anticipate on this.
Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
Having deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks.
Ability to develop a long-term vision.
Ability to take initiatives to improve products, processes and channel policies - ensure that creative ideas are implemented.
Supporting the Agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.
Focusing on what you’re good at as your role covers a wide area of activities
Fluent in English and French (oral and written

Please refer the Job description for details