Customer Journey Expert - Cloud

at  ING Group

Customer Journey Expert - Cloud
The Customer Journey Expert (CJE) -Public Cloud works across multiple squads in Platform Engineering Tribe within ING’s OWoW organization. As a CJE, you’ll have the expertise in one or more of the areas of product management, channel and process optimization, or other relevant areas that are required in the Public Cloud CoE
You will be responsible for the development, management and lifecycle of Platform Engineering products, services, channel delivery and processes within one or more of these areas. You are familiar with the relationship between these areas, with a view to achieving an optimal customer experience whilst meeting ING targets.

ABOUT US

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home. We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

• Involve in multiple CoE squads ‘backlog management, sprint planning, execution, and review.
• Participate in the CoE meetings, standard scrum events for the squad stand up, refinements, reviews, and retrospectives.
• Monitor and evaluate the marketing effort, products, services, distribution policy and customer contact strategy for the various touch points.
• Design and implement strategy for products, channels, promotion, pricing, and process quality.
• Liaison with external partners and vendors for support and drive required outcomes.