Customer Liaison Officer

at  TLI Group Ltd

QUALIFICATIONS AND SKILLS

• Qualifications and Skills
• Driving License – Full Irish
• Previous Experience in a relevant field – Administration, Customer Services, Sales or equivalent.
• First Aid
• Proficient use and knowledge of software such as MS Word, Excel, Outlook
• Customer Engagement
• Ability to assist in managing multiple assignments simultaneously, within an energetic and innovative working environment;
• Commercially aware and open minded
• Committed to TLI Company Mission, Vision and Values and Business Objectives
• Positive and flexible approach
• Professional
• Honesty and Integrity
• Demonstrate strong attention to detail, and an enthusiastic and helpful “can do” attitude

KEY RESPONSIBILITIES

• Engage with the operation to identify customer who have not yet set appointments for SMART Meter installations.
• Contact customers via appropriate means to establish the correct customer and identify their requirements.
• Make 3 visits minimum to the customers location to engage (Morning, Afternoon and PM).
• Meet customers and provide advice on the SMART Metering programme with the intention of setting and installation appointment.
• Record all interaction on the hand-held devices and feedback to the wider team.
• Understand concerns from the clients and work through a suitable response.
• Assist in setting up processes and procedures with the team.

ABOUT THE ROLE

TLI Group are accepting applications for Customer Liaison Officer to join our Smart Metering Department.
Package:
Competitive rates of pay.
22 Days annual leave.
Sick pay after completion of probation.
Take part in our “Career Pathway Programme”, where there is an emphasis on training & career development.
Opportunity to progress your career within a growing company.
Voluntary Pension available on completion of probation.
Employee membership for our LAYA EAP Programme - 24/7 Mental Wellbeing Support & Employee Assistance Programme.
Health Insurance Discount.
Life Assurance.
Standard industry training provided.