Customer Management Coordinator

at  Wurth Australia

DANDENONG SOUTH

The Wurth Group is a private, family organisation. We strive to deliver the highest possible customer satisfaction through quality products and services. With 80,000 employees globally and revenue exceeding 20 billion Euro, we love what we do, and we are proud of it.
Locally, Wurth Australia operates from a state-of-the-art building in Dandenong South. With 465 sales representatives servicing over 56,000+ customers all around Australia, we are proud to offer our customers a comprehensive range of tools, fasteners, and consumables, as well as systems and service solutions.

JOIN THE WURTH TEAM

Are you looking for a challenging role with varied career prospects? As a globally active family business, Wurth Australia employees enjoy a variety of career pathways, personal development possibilities and numerous opportunities to contribute your ideas and creativity in your professional life.

REPORTING TO THE HEAD OF SALES CONTROLLING AND CUSTOMER MANAGEMENT, YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Supporting the creation of reporting on customer figures for various stakeholders.
• Coordinating and updating the Wurth Customer Database.
• Supporting activities to increase the number of active customers.
• Liasing with our Salesforce and external stakeholders to enhance customer satisfaction and sales growth.
• Streamline existing and develop new processes to encourage long-term business relationships.
• Processing customer related requested in a timely manner
• Assisting with ad-hoc administrative duties.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• High level of accuracy and attention to detail.
• Strong Administrative skills and experience in a similar role
• Excellent computer skills, advanced level of Excel and previous experience with SAP will be advantageous.
• The ability to demonstrate outstanding customer service skills.
• Willingness to work in a team environment.
• The ability to prioritise your work in a fast paced and busy environment.
  Whilst industry related experience would be beneficial in this role, we are willing to provide full training to an enthusiastic and driven individual who is prepared to learn and develop themselves in their career.

Not only do we have great coffee, but some of the other great perks for also working with Wurth Australia include:

• Working for a well-established business with a strong reputation and big growth opportunities for the future
• State of the art, innovative building with free-flowing coffee
• Access to a range of online training modules to grow and develop your skills and knowledge
• Onsite Car Parking & Complimentary Staff Gym
• Monthly Birthday Celebrations
• Annual Christmas Parties
• Complimentary access to our Employee Assistance Program (EAP)
• Generous Uniform Allowances
• Great discounts on all Wurth products