Customer Onboarding and Support Specialist

at  Chainels

Based in Rotterdam, Chainels is a high-growth PropTech company revolutionizing the living and renting experience in buildings and cities. Our SaaS solution, trusted by renowned real estate investors, is currently operational in over 500 buildings across more than 10 countries, serving 100,000+ users. Our operations team is dedicated to delivering an exceptional customer experience from onboarding and integrations to ongoing support. We aim to empower our users to fully leverage our platform and services from day one.
We are looking for an experienced Customer Onboarding and Support Specialist to join and enhance our team. You will guide customers through the onboarding process and provide ongoing support, setting a high standard for customer satisfaction. You will play a key role in improving our operational processes and optimizing the essential tools we use daily.
Our team is growing, but we keep our basics. We value efficiency, holding meetings only when necessary, and our organizational structure is as flat as a pancake. Here, your voice is heard, your ideas matter, and contribute to our evolving way of working.

Key responsibilities

• Take ownership and manage complex multi-stakeholder onboarding projects
• Provide fast, precise, and empathetic customer support
• Optimize and automate essential operational tools and processes
• Collaborate with Sales and Product teams to ensure smooth onboarding and thorough bug reporting

Requirements

• 3+ years of customer support or onboarding experience in a B2B SaaS environment
• Hands-on project management skills
• Tech-savviness with experience in setting up and configuring customer support tools (e.g., HubSpot, Intercom, Zendesk)
• Proactive approach to creating and utilizing knowledge articles
• Solid Excel skills
• Proficiency in querying and analyzing logs
• Ability to work both independently and collaboratively within a team
• Strong communication skills in English and Dutch

Nice to have

• Experience with dashboarding tools and data visualization for insights and reporting
• Familiarity with state-of-the-art AI tools to enhance automation efforts
• Good command of French to support our diverse user base
• Experience with Kibana or SQL knowledge

We offer

• Yearly personal development budget for your continuous growth
• Inspiring and dynamic work environment in a fast-growing, international company
• Competitive salary and benefits package, including a modern pension plan
• Vibrant company culture, celebrating results and supporting each other’s growth through shared failures and successes
• Hybrid working model
• 25 days of annual leaveComplimentary lunch and snacks at the officeTeam outings , vrijmibo , team trips away

Job descriptions are difficult to interpret. We understand that you may not check all the boxes. The truth is: neither do we. If you are excited about our upcoming challenges, don’t wait and apply now

• Take ownership and manage complex multi-stakeholder onboarding projects
• Provide fast, precise, and empathetic customer support
• Optimize and automate essential operational tools and processes
• Collaborate with Sales and Product teams to ensure smooth onboarding and thorough bug reportin