Customer Onboarding Manager (m/f/d)

at  realworld one GmbH Co KG

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) solutions, focusing on the life science industries.
realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan among many others.
With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.
In order to expand our team in Germany, we are now looking for a talented
Customer Onboarding Manager (m/f/d)

• Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions
• Be the primary driver of the implementation and onboarding project with the customer
• Work with the customer’s stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology
• Train the customer’s key staff on how to use virtual reality technology effectively remotely or onsite
• Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement
• Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction
• Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle
• Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates