Customer Onboarding Specialist

at  MealSuite

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements, so they can improve the quality of patient and resident care.
We’re looking for our next Customer Onboarding Specialist to develop and implement best practices to drive optimized business outcomes for the customer throughout the implementation project.
Reporting to the Customer Onboarding Team Lead, the Onboarding Specialist will set customers up for immediate success by facilitating the implementation process for new accounts, educating new customers, solving technical problems (during implementation), and ensuring smooth adoption of our products and services.

• I have prior experience with SaaS customer implementation
• I am proficient in Microsoft Office Suite or related software
• I have a desire to work in a fast-paced, growth-oriented environment
• I possess effective and professional written and verbal communication skills
• I have excellent interpersonal skills and positive attitude
• I exercise great attention to detail
• I am able to multi-task and adapt to different systems
• I am able to prioritize and complete work with accuracy
• I can deliver training sessions that are organized and understandable
• I am able to listen carefully to information provided by customers and ask clarifying questions to ensure proper use of MealSuite tools
• I’m willing to travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role).
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills
• PMP and CAPM considered an asset
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