Customer Operations Analyst

at  Origin Energy

• Salary + annual bonus and performance review
• CBD office, close to public transport | hybrid working 40% in the office
• Melb based

DELIVERING GOOD ENERGY STARTS FROM WITHIN

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

ABOUT THE ROLE:

As a Customer Operations Analyst at Origin Energy, you will be instrumental in driving operational excellence within our Origin Zero Back Office Operations team. Your role will involve analysing designated process areas, identifying improvement opportunities, and collaborating with both internal teams and external partners to ensure seamless experiences for our customers. From executing operational tasks to conducting root cause analysis, your technical skills will play a pivotal role in providing a seamless experience for our Origin Zero customers.

Your responsibilities will include:

• Ensuring timely execution of operational tasks and coordination of events.
• Analysing data to identify the root causes of errors and exceptions and provide recommended solutions and process improvements.
• Develop and implement corrective processes to address errors/exceptions and reduce their occurrence.

• Offering insights during the development of new initiatives and contributing to project-related tasks, such as testing.Providing expertise to BPO providers and serving as an escalation point for complex issues.

WHY THIS ROLE MATTERS:

• Performing operational processes directly enhances the customer experience, ensuring satisfaction and loyalty.
• Streamlining processes reduces errors and boosts productivity, leading to cost savings and improved performance.
• Adhering to regulations and standards mitigates risks and protects the company’s reputation.
• Identifying and implementing improvements fosters innovation, positioning Origin Energy as an industry leader.