Customer Operations Engineer Supervisor

at  Equinix

WHO ARE WE?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Customer Operations Engineer Supervisor
Job Summary
This is a fantastic opportunity for an Equinix Australia employee to lead the Customer Operations Engineering team in Melbourne. You will directly supervise the 24/7 shift rostered employees across daily operations whilst working in alignment with senior management, critical facilities, technical deployment teams on a regular basis.
The ideal applicant will step up into or continue in a key leadership role and be a true problem solver and creator of solutions within the team. This will include all facets of daily operations, people management including training and hiring new staff, performance management and appraisals, reporting and budgeting, project management and more.

Key Responsibilities:

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
• Understands customer cabling requirements, performs site surveys, provides cost estimates and leads, briefs, and collaborates with vendors for installation, testing, and labeling
• Performs preventive maintenance to Data Center equipment to prevent faults from occurring and testing of cables before handing to customer
• Prioritises multiple projects and assists in designating work to team
• Extensive knowledge in network and equipment platforms, systems, and circuits
• Build, develop and nurture customer relations
• Complete people management including performance management, yearly appraisals and hiring of new employees

Qualifications, Skills and Attributes:

• Experience handling and developing teams, or an ability to show strong capability and leadership skills to enable you to succeed in the role
• Strong commitment to working within strict company policies and procedures, government regulations and industry standards
• Industry Trade or Degree will be highly regarded
• Proven and demonstrated success in your current role or roles

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
• Understands customer cabling requirements, performs site surveys, provides cost estimates and leads, briefs, and collaborates with vendors for installation, testing, and labeling
• Performs preventive maintenance to Data Center equipment to prevent faults from occurring and testing of cables before handing to customer
• Prioritises multiple projects and assists in designating work to team
• Extensive knowledge in network and equipment platforms, systems, and circuits
• Build, develop and nurture customer relations
• Complete people management including performance management, yearly appraisals and hiring of new employee