Customer Operations Specialist (German)

at  Karrier Hungria

A global technology company is seeking innovative professionals to join their team. This company provides cutting-edge imaging solutions and technologies to businesses worldwide, with a strong focus on sustainability and reducing the environmental impact of their products. If you are passionate about making a positive impact in the world and contributing to the development of sustainable solutions, this is the opportunity for you. Join a dynamic team and drive the mission of delivering innovative and sustainable solutions to their customers.

Main responsibilities:

• Centralized role that is responsible for managing & executing contracted Managed Services as defined by Customer Statement of Work (SOW) in the local language (German)
• The Customer Operations Specialist works with customer contacts, 3rd party partners, and the company’s resources to execute defined services
• Duties include day-to-day service delivery execution and escalation management
• Responsible for management and execution of contracted Managed Services as defined by Customer Statement of Work for one or more accounts
• Ensure required reports are accurate and provided timely (e.g.: monitoring and reporting on services & maintenance performance metrics, root cause analysis
• Assures compliance with the company’s and Customer’s HR, procurement, legal, financial, ethics and government-related policies, strategies, and processes
• Perform root cause analysis for defects/issues related to the company’s product, supplies, or services when required
• Manage/communicate to suppliers and partners in the delivery of service as required
• Work with local management and Global Process owner teams to identify process gaps, opportunities, and support models to improve customer support
• Place and manage orders, replace defective parts, and manage returns
• Confirm, monitor, and track equipment and supplies delivery and installation

Required skills:

• 3+ years of customer interaction experience with enterprise-level clients
• 2+ years experience in customer support/order management role
• Fluent in German and English language knowledge
• Experience in understanding and documenting current and future state business/operations processes
• Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software
• Strong analytical and reasoning abilities
• Ability to work effectively with limited supervision and work cooperatively with customers, remote team members, and manager

Advantages:
-

What our partner can offer to you:

• Multinational environment
• Hybrid working structure (2 days home office/week)
• Training opportunities
• Career opportunities

• Centralized role that is responsible for managing & executing contracted Managed Services as defined by Customer Statement of Work (SOW) in the local language (German)
• The Customer Operations Specialist works with customer contacts, 3rd party partners, and the company’s resources to execute defined services
• Duties include day-to-day service delivery execution and escalation management
• Responsible for management and execution of contracted Managed Services as defined by Customer Statement of Work for one or more accounts
• Ensure required reports are accurate and provided timely (e.g.: monitoring and reporting on services & maintenance performance metrics, root cause analysis
• Assures compliance with the company’s and Customer’s HR, procurement, legal, financial, ethics and government-related policies, strategies, and processes
• Perform root cause analysis for defects/issues related to the company’s product, supplies, or services when required
• Manage/communicate to suppliers and partners in the delivery of service as required
• Work with local management and Global Process owner teams to identify process gaps, opportunities, and support models to improve customer support
• Place and manage orders, replace defective parts, and manage returns
• Confirm, monitor, and track equipment and supplies delivery and installatio