Customer Operations Specialist with Spanish and Portuguese

at  Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As Customer Operation Disputes Specialist with Spanish and Portuguese you will be responsible for managing customer operations processes in SAP and SFDC ensuring business support as well as data consistency and completeness through appropriate updating and standardization of data.

In this role, a typical day will include:

• Enter customer orders into the system, verifying product availability, pricing, and terms.
• Coordinate with inventory, shipping, and logistics teams to ensure timely and accurate order fulfillment.
• Update order status in the system and track shipment progress.
• Provide order confirmation, shipping updates, and delivery notifications to customers.
• Address customer inquiries and concerns promptly, managing order modifications, cancellations, and special requests.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.
• Review and evaluate return requests to ensure they meet company policy criteria.
• Authorize or reject return requests and communicate decisions to customers.
• Issue Returns Material Authorizations for approved return requests and provide customers with return instructions.
• Track return shipments to ensure timely receipt and update the system accordingly.
• Process credits, refunds, or replacements for returned items.
• Track the efficiency of the RMA process and identify improvement opportunities.
• Handle IDOCs documents related to orders, ensuring accurate processing.
• Contact with the stakeholders across EMEA region

• Enter customer orders into the system, verifying product availability, pricing, and terms.
• Coordinate with inventory, shipping, and logistics teams to ensure timely and accurate order fulfillment.
• Update order status in the system and track shipment progress.
• Provide order confirmation, shipping updates, and delivery notifications to customers.
• Address customer inquiries and concerns promptly, managing order modifications, cancellations, and special requests.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.
• Review and evaluate return requests to ensure they meet company policy criteria.
• Authorize or reject return requests and communicate decisions to customers.
• Issue Returns Material Authorizations for approved return requests and provide customers with return instructions.
• Track return shipments to ensure timely receipt and update the system accordingly.
• Process credits, refunds, or replacements for returned items.
• Track the efficiency of the RMA process and identify improvement opportunities.
• Handle IDOCs documents related to orders, ensuring accurate processing.
• Contact with the stakeholders across EMEA regio