Customer Operations Technician

at  Digital Realty

WHAT YOU’LL NEED

• Vocational level qualification (MBO level 4); graduated in a technical field (qualified electricians are a distinct advantage).
• 1-3 years experience as a technician in Telco, IT or DC background (preferred but not essential).
• Experience in a client facing data center or technical experience in a customer service oriented organization is preferred.
• Proficient administrative skills in Microsoft Office. ITIL and/or Service Now.
• Proficient knowledge of installation, testing and administrating of network connections (copper and fibre) on campus including activation of connections.
• Having a valid driver’s license (category B) is required.

A BIT ABOUT US

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

The Customer Operations Technician (COT) is responsible for the day-to-day monitoring of network and critical facility infrastructure. The COT is responsible for providing customer service support to all internal and external customers and will assist the Technical Operation teams to ensure 100% uptime of all customer and critical infrastructure.
You will also support all customer demands including remote hands support such as: racking and stacking network devices, cabling, terminating, testing, labelling and troubleshooting of copper and fibre optic homeruns and cross-connects while responding to Technical Support Requests within the agreed Service Level Agreement time frame. And carry out daily tasks for and on behalf of customers at one or multiple sites, in a correct and timely manner and as agreed.