Customer Order Coordinator: Satisfaction Specialist

at  TechoBloc

Company Description
Picture this: Making over $58,000 a year while working in a company where you’re not just a number, but a valued member of a dynamic team!
We’ve got the scoop: Join our team for a career that’s more than just repetitive tasks – it’s about discovering what you’re truly capable of! Say goodbye to boring routines and hello to exciting opportunities that will boost your career!

PERKS AND BENEFITS:

• RRSP with employer contribution
• 24/7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Flexible work arrangements
• Considerable referral bonuses
• Discounts on Techo-Bloc’s products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed
  Job Description
  We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feel valued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.

Here is a snapshot of your day-to-day:

• Process customer purchase orders received via telephone, email, fax and online ordering, for both Canadian and American markets;
• Analyze customers orders and accounts to propose the optimal solution to make them save time and money;
• Manage inventory transactions and logistic requests utilizing various software systems and tools;
• Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs;
• Follow up with our customers on past due orders that have not been picked up;
• Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.

Please refer the Job description for details