Customer Order Fulfillment Coordinator

at  Emerson

PREFERRED QUALIFICATIONS THAT SET YOU APART

• 3+ years experience on similar field is advantage.

SUMMARY OF ROLE

You as the order coordinator will be working in a value stream concept, and be responsible for the entire execution process, end to end, from customer order system receipt until shipment. With this working structure we provide you a high level of authority and responsibility.

YOUR MAIN TASKS WILL BE:

• Managing customer care activities, provide regular updates and built partnership with customers across multiple European countries
• Master scheduling, besides you schedule your orders and projects, you have the opportunity to create and maintain your own execution plan in line with requirements
• Planning, this function elevates you to oversee time have left until completion ensuring the intervene wherever required, and also to collaborate with your colleagues at production
• Purchasing, you can buy individually the required components and items required to complete your orders and projects

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Follow and manage sales order through the entire distribution process
• Maintain direct relationship to the allocated Distribution and other Trade customers of Actuation Technologies Europe
• On Time Accurate Order Acknowledgement and Booking
• Manage change requests/notices in a timely manner, to achieve lead time certainty
• Keeping the respective backlog up-to-date, Release Job Orders and drives the load of workshop in line with Oracle suggestion and exception messages
• Send production status information / acknowledgement to Customers, taking into account customers’ requirement
• Initiate actions to increase customer happiness by improving the timely delivery.
• Issuing purchase orders as per system demand, daily review and resolution of purchase order tracking & tracing related issues (recommendations)
• Daily review and follow up on supplier promised dates and / or deliveries
• Track&trace Purchase order deliveries, ensuring on-time availability and accurate information recorded in the system
• Initiate and drive actions throughout the organization to maintain dedicated sales order backlog ontime.

FOR THIS ROLE, YOU WILL NEED:

• At least B.Sc. degree in economics / business / logistics or related field or equivalent work experience.
• Knowledge in the use of Microsoft Office applications.