Customer Order & Fulfillment Specialist
at Gas Power Global Services
Buenos Aires, Buenos Aires, Argentina -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 20 Sep, 2024 | Not Specified | 21 Jun, 2024 | N/A | Quality Certification,Oracle,Energy Industry,Teams,Communication Skills,Green Belt | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION SUMMARY
Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
REQUIRED QUALIFICATIONS
- This role requires basic experience in the Services & Customer Order and Fulfillment. Knowledge level is comparable to a Bachelor’s degree from an accredited university or college.
- Strong oral and written English communication skills.
- Proficiency in Microsoft Office products, specifically Excel and Teams, is highly desirable.
Responsibilities:
- Focus on customer parts fulfillment through order cycle; working quickly, accurately, and effectively to resolve customer issues.
- Interface with internal & external customers on a daily basis to meet fulfillment needs for orders; meeting quarterly sales and cash targets and customer deadlines.
- Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial and Field Teams).
- Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers (TX) and Contractual Services Agreements (CSAs) fulfillment request.
- Act as the voice of the customer for escalations relating to orders and parts delivery.
- Manage shortages and returned material while supporting the business inventory & quality strategy.
- Enhance and maintain internal and external customer relationships.
- Support system enhancements and key initiatives that affect parts fulfillment operations.
- Provide clear & detailed quote/ order management communication to all affected stakeholders across the life cycle of the order.
- Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence.
- Manage & maintain accurate order data quality across the life cycle of order.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Purchase / Logistics / Supply Chain
Customer Service
Graduate
Proficient
1
Buenos Aires, Buenos Aires, Argentina