Customer/Order Management Business Analyst

at  Intel

JOB DESCRIPTION

Analyzes complex business problems and develops recommendations, gathers and clarifies business requirements, answers questions about data elements and how they relate to business processes and workflows. Works within the business process framework to decompose processes; analyzes, simplifies and optimizes processes based on findings. Organizes business design sessions and blueprinting to arrive at the future state tool, process and people design. Identifies automation opportunities and stays up to date on modern information technology (IT) tools and capabilities, coordinates with business and development team stakeholders whenever a new feature or update is added to a project. Relays client feedback, instructs the development team to make amendments and determines the feasibility of proposed features. Tests feature prototypes by involving clients and recording their experiences. Conducts user acceptance testing to determine whether the prototype meets the requirements of the project under consideration. Possesses strong communication and customer engagement skills, provides input to system design, making decisions for functionality and configuration, gauging and measuring data quality levels and providing troubleshooting support. On smaller efforts, performs the project management function, including scope, time, and quality (including data quality) management and may work on several applications, projects and programs simultaneously. Records, monitors and publishes critical project, program, process key performance indicators, documents progress and reports to senior stakeholders regularly. Reviews existing reports, metrics, makes recommendations to improve quality and efficiency of business processes, when applicable.

QUALIFICATIONS

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. This position is not eligible for Intel immigration sponsorship. Minimum Qualifications: Bachelor’s degree in Business, Information Technology, supply chain or a related field; 2+ years related experience 3+ year SAP working experience 3+ years experience working in Semiconductor manufacturing and or foundry 3+ years Order Management experience; from the Order creation up to the Invoicing process Preferred Qualifications: Business Analyst experience Advanced working knowledge of Excel Strong understanding of semiconductor wafer foundry operations, Order management processes, and industry best practices. Familiarity with ERP systems commonly used in semiconductor manufacturing (e.g., SAP ECC or S/4 HANA) Hands-on experience in SAP Sales and Distribution- Order management or a Certification in SAP S/4 Hana (SD)

Please refer the Job description for details