YOUR OPPORTUNITY

We’re looking for a Customer Order Specialist to join our Strategic Sales Support Team in Austin, TX. You’ll be responsible for providing support throughout the sales cycle.
We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

WHO WE ARE

Signify is the world leader in lighting. We provide professional customers and consumers with quality, energy-efficient LED lighting. And our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.
We’re operating in 74 countries with 32,000 people worldwide.

LI-LB

• Manage compliance processes for specific customer types (i.e. Cannabis compliance requirements such as license collection and end user verification)
• Work with the strategic account management team on the front-end of the sales process including, but not limited to: generating orders, coordinating payment terms, rebate assistance, and providing timely credit hold reminders
• Managing customer projects including, but not limited to site mapping, shipment timing, capacity and delivery, and installation. Collaborate with departments to work cross functionally on customer projects
• Assist in payment collection and subsequent follow up with Finance
• Develop and implement reports for sales management on leads, opportunities, RMAs, etc.
• Review all P.O.s, design documentation, and quote details prior to order promotion. Enter all orders into the ERP order system
• Complete post installation follow-up to ensure customer satisfaction and success