Customer Order Specialist (m/w/d)

at  Signify

We’re looking for a Customer Order Specialist to join our Swedish Professional Project team working with project orders in our office in Ørestad, Copenhagen.
Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.
As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!
Signify - Who Are We? https://youtu.be/LgFpHwSIU
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And do you know what’s the best part? Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.
See #SignifyLife through the eyes of our employees!
Working as a Customer Order Specialist for the Swedish Professional Project channel business, you will be responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about orders, products and services. You will receive and process incoming orders and follow up to make sure deliveries are made in a correct and timely manner.
We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

YOUR QUALIFICATIONS

• 2+ years experience in customer service, order management or sales support
• A strong understanding of customer order execution cycle including warehousing and transportation activities
• A pleasant, patient and friendly attitude as well as strong detail orientation and good communication/listening skills
• Proven skills to have been working in (larger) teams, understanding the need of collaboration and adding value to a team.
• Good knowledge of SAP and MS Office
• Fluent Swedish and English language skills. Knowledge of Norwegian is not key, but preferable

• Have knowledge of and understand the basics of an order handling process.
• Deliver excellent project order handling, understanding the process of project sales with various different stages and interaction with several stake holders
• Deliver an excellent service to customers in close cooperation with internal stakeholders
• Also being able to work in other Nordic country set-ups, i.e. with the Norwegian project business.
• Keep records and follow up on customer interactions and transactions
• Communicate and coordinate with sales, supply chain and other internal departments
• Provide feedback and help improve the efficiency of the customer service process
• Be a true team player, understanding that collaboration is needed when planning vacation, job tasks, backing up etc. This requires a mindset of what is good for the team, is also good for me and vice versa.