Customer Program Manager

at  Cisco Systems

While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the ability to learn and deliver results.

WHAT YOU’LL DO

Lead our customers to Business, Innovation and Operational Outcome based solutions. The role involves extensive interaction with the client, sales, systems engineering, product development, and other members of multi-functional teams.
Account engagement is focussed on the delivery of new or enhanced services to drive improvement of customer happiness through the use of technology, service level management and project management skills, rather than extensive technical skills.
However in depth knowledge of the customer services solutions and installed base is often required to handle competing interests!

DAY TO DAY TASKS INCLUDE:

• Development of collaborative partnerships with the customer and their vendors
• Customer focal point - liaison
• Governance and Metrics Alignment - ITIL, Managing SLA’s and Critical Milestones
• Budgeting Functions - Consumption based billing - chargeback, P& L
• Crisis Management Leadership - Multi Functional Team Building - Seamless operational delivery