Customer Quality Engineer (Hybrid)_2

at  Northvolt

Ensure customer quality requirements are met for all products and take ownership of customer nonconformities. Define and coordinate containment actions across the organization to secure the customer, as well as production sites with supplier-related issues.
You will be performing deep root cause analysis with multifunctional teams, identifying permanent solutions, and ensuring the implementation of effective corrective actions in an efficient and timely manner to meet customers’ expectations.

QUALIFICATIONS:

• MSc degree in mechanical / electrical engineering or related
• 4+ years’ experience in hands-on failure root cause analysis.
• Excellent knowledge of quality and experience applying problem solving methodologies and process improvement tools (8D, FMEA, SPC).
• Experience in developing processes, standards, and documentation in an efficient way to meet customer requirements.
• Knowledge and experience of applying ISO9001:2015

• Main interface to customer communication regarding critical and complex quality topics and conveying voice of customer inside the organization
• Perform or coordinate root cause analysis on failure from field and/or delivered products and implement containment and corrective actions for critical failures
• Support Customer Quality Engineers with problem solving techniques or root cause analysis.
• Ensure efficient documentation and communication of lessons learned for product development and product changes.
• Co-ordinate and drive customer audits and follow-up on action plan
• Ensure the means to understand customer expectations and increase satisfaction
• Develop quality management: Support in structure set up, Risk analysis and customer communication
• Support in updates design for manufacture and assembly (DFMEA) and Process Failure Mode and Effect Analysis (PFMEA).
• Ensure continuous improvement work