Customer Relation Manager, DK, FLSmidth Cement (1 year Maternity cover)

at  FLSmidth Inc

Join a diverse and inclusive work culture.
Our differences make us unique and stronger. Every day, you will work with colleagues from different cultures. You will be challenged to see things in a new way, and you will experience why differences are a strength. We actively support diversity and inclusion. And we work for equality, ensuring we all have an equal opportunity to make the most of our talents.
About the role
The Customer Relations Manager is the customers’ one point of contact on proposal and order execution, thereby governing all open and ongoing activities within area of responsibility in the FLSmidth Cement organisation. The position is maintaining and supporting effective operational communications and client relationships as needed to achieve a high level of customer satisfaction. Finally, the Customer Relations Manager is collaborating cross functionally with internal stakeholders in a global supply chain, assuring that responding to inquiries and placement of orders are done in a timely manner, meeting both our ‘Turnaround time’ goals and contractual obligations.
The role is a 1-year maternity cover with a possibility of extension.
About the department
You will be joining a team of 9 dedicated colleagues with a desire to provide the best Customer service as well as supporting each other and cross functionally. The position is based in our headquarters in Valby, Copenhagen.

Your responsibilities

• Building and maintaining good relations with customers and colleagues
• Responsible for the entire proposal handling and order execution process with a focus on forecasted order intake and contribution margins
• Aligning and coordinating directly with customers and Sales managers
• Responsible for providing quick and accurate responses to customer inquiries assuring that contract terms, specifications and pricing conform to current guidelines and customer needs
• Managing coordination and communication with other relevant departments/stakeholders to ensure that parts are delivered as promised
• Supporting the Sales managers with sales and pricing history by mastering our BI tools (Business intelligence)
• Governing both global as well as Customer Service processes and work instructions
• Ensuring compliance with Export Control regulations when dealing with sanctioned or embargo countries
• Managing complex engineering cases
• Managing Monthly Service Letters
• Handling and resolving customer claims and complaints
• Following up on overdue payments and collaborating with ARCollections

Your qualifications

• A commercial mindset and preferably some technical know-how, specifically within the cement industry
• Strong communications skills, both verbal and written in English
• An educational background within export, international sales, global business engineer or comparable
• Some experience with managing small projects between sales, customer, and suppliers
• Previous experience within the cross-field of technical sales and customer relations
• A proactive and structured approach to your tasks, enabling you to handle several cases at a time
• A positive attitude and the ability to deliver on time
• A cross-cultural understanding to support your daily dialogue with people of different cultures, nationalities, and professional backgrounds

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is.
Application and contact
Questions about the position may be directed to Lene Lund, Head of Customer Service at Lene.Lund@flsmidth.com Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.
Please state where you saw the ad and have reference no. R23152 ready at hand when you contact us.
No recruiters and unsolicited agency referrals please.
About FLSmidth
FLSmidth is an international engineering company with an annual turnover of approx. EUR 2.7 bn. We are the world’s leading supplier of plants, machinery, services and spare parts to the cement and minerals industries. To maintain our market-leading position, we invest massively in technological innovation, R&D and training of our 11,900 employees worldwide. For further information on FLSmidth business and services, visit
www.flsmidth.com or www.flsmidth-cement.com.

• Building and maintaining good relations with customers and colleagues
• Responsible for the entire proposal handling and order execution process with a focus on forecasted order intake and contribution margins
• Aligning and coordinating directly with customers and Sales managers
• Responsible for providing quick and accurate responses to customer inquiries assuring that contract terms, specifications and pricing conform to current guidelines and customer needs
• Managing coordination and communication with other relevant departments/stakeholders to ensure that parts are delivered as promised
• Supporting the Sales managers with sales and pricing history by mastering our BI tools (Business intelligence)
• Governing both global as well as Customer Service processes and work instructions
• Ensuring compliance with Export Control regulations when dealing with sanctioned or embargo countries
• Managing complex engineering cases
• Managing Monthly Service Letters
• Handling and resolving customer claims and complaints
• Following up on overdue payments and collaborating with ARCollection