Customer Relations and Data Specialist (f/m/d)

at  Klber Lubrication

Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
Klüber Lubrication, a company of the Freudenberg Group, is the global leader in speciality lubrication with manufacturing operations in North and South America, Europe and Asia, subsidiaries in more than 30 different countries and distribution partners in all regions of the world, supported by our HQs in Germany. We are passionate about innovative tribological solutions that help our customers to be successful. We supply products and services, many of them customized, in almost all industries from automotive to the wind energy markets.

QUALIFICATIONS

• Several years of relevant professional experience, preferably in the area of customer service
• Several years of project experience an advantage, several years of relevant experience in contract review
• Business fluent in written and spoken German and English
• Confident handling of MS Office applications, especially Excel
• Many years of in-depth experience in SAP, in particular the SD module
• Sales-oriented thinking and acting
• Goal-oriented communication with customers, colleagues and service providers
• Flexibility, ability to work under pressure, ability to work in a team, sociability and openness
• Negotiating skills, convincing appearance and assertiveness
• Very well-organized working method, structured and independent way of working
  The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

• Creating and implementing a process for handling customer contracts (e.g. quantity/framework contracts, delivery schedules, etc.)
• Managing and maintaining contracts in the contract management database
• Systematic recording of complaints
• Data entry of complaints in SAP
• Analyzing the causes of complaints and developing suitable preventive and corrective measures
• Monitoring of all current complaints (including product complaints)
• Implementation of market segment and customer district changes
• Contact person for questions about the customer portals
• Responsible for the maintenance of customer portals