Customer Relations Consultant

at  Clicks Group Limited

POSITION SUMMARY

Industry: Wholesale & Retail Trade
Job category: Debtors
Location: Cape Town
Contract: Permanent
EE position: Yes

EDUCATION AND EXPERIENCE:

• Matric (Grade 12) (essential)

• 1 -2 years’ experience in reconciling accounts (essential

• 1 -2 years’ experience in a debtors environment (essential)

• Matric level Math’s and Accountancy (desirable).

• Intro to SAP (essential).
• MS Office (Excel) essential.
• Junior Bookkeeping NQF3 (desirable)
• 1-2 years Call Centre Customer Service (desirable)

JOB RELATED KNOWLEDGE AND SKILLS:

• Knowledge of MS Office
• Good time management skills
• High work standards
• Ability to follow rules and procedures
• Ability to handle pressure and meet deadlines
• Verbal and written communication skills.
• Interpersonal skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to read and understand SAP and Unisolv transactions and postings.
• Ability to multi-task.
• Analytical and problem solving skills.
• Ability to work effectively in a team environment, dealing with ongoing demands from both internal and external customers.

To ensure all customer calls for private accounts are attended to and resolved.
To execute the recovery of outstanding accounts related to Private debtors and report thereon in order to reduce loss of income on sales.