Customer Relations Officer
at ASIA HEALTHPARTNERS PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 01 Jun, 2024 | USD 3000 Monthly | 01 Mar, 2024 | 1 year(s) or above | Chinese,Sales Operations,Communication Skills,Working Experience,Interpersonal Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
REQUIREMENTS
- Min. GCE ‘N’ Level with at least 1 year of working experience in Customer Service or Sales operations
- Approachable and friendly- enjoy communicating with people from all walks of life and have great interpersonal skills
- Ability to understand and resolve first level enquiries/ complaints in a professional and time manner
- Good customer service and communication skills and ability to work independently and a team player
- Proficient in MS words, excel
- Able to effectively communicate with Chinese-speaking patients. Proficiency in Chinese is essential.
Job Types: Full-time, Permanen
Responsibilities:
- Manage enquiries and feedback of our customers through email and telephone calls
- Send reports and SMS reminders to patients
- Perform service recovery
- Booking of OGD & Coloscopy appointments
- Do triage (temperature checking)
- Generate sales lead by answering product and service questions; suggesting information about other products and services (upselling)
- Manage end-to-end workflow with retailers: order management and fulfilment operations.
- Support other operation initiatives and administrative matters such as purchasing processes.
- Manage and uphold the customer relations quality of our staff
- Provide admin support to Sales & Marketing Executive
- Telemarketing duties
- Support service-related initiatives or projects to enhance customer experienceOther duties as assigned by supervisor
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Singapore, Singapore