Customer Relations Officer

at  City of Melville

ELEVATE YOUR WORK EXPERIENCE WITH THE CITY OF MELVILLE’S BENEFITS!

• Professional growth support with our structured professional development and study assistance programs
• Enhance your health and wellbeing with complimentary membership to our LeisureFit centres^, Employee Assistance and Wellness programs
• An active social club to connect with colleagues and make lifelong friends
• 2 additional days of annual leave PLUS generous purchased annual leave options - take up to 10 weeks^ off per year
• Superannuation package with a co-contribution of up to 15%^
  ^conditions apply
  If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible. The City reserves the right to close this advertisement before the closing date. Apply with your resume and cover letter by 7 July 2024
  For further queries regarding the position, contact: Syed Abdul - 08 9364 0389 between 2.00 PM and 4.00 PM.
  The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.
  All candidates applying for a position where the use of ‘plant and machinery’ or driving a vehicle is an inherent requirement of the role, and other ‘high risk’ facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.
  We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.

• Demonstrated experience in a high-volume call centre
• Recent experience in a similar role
• Ability to multi-task
• Understanding of Service Level Agreements (SLA) for an inbound call centre
• Excellent verbal and written communication skills
• Ability to navigate multiple systems simultaneously
• Local government knowledge highly desirable