Customer Relations Officer

at  Inchcape

Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.
Our diverse global team of over 20,000 talented people foster an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.
Here, you will unlock your full potential with career opportunities and learning experiences. You’ll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.

JOB REQUIREMENTS

• Preferably with a Diploma in Commerce or relevant field
• At least 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environment
• Excellent customer services skills and pleasant telephone etiquette
• Possess strong accountability to high quality of service
• Possess strong communication skills
• Familiarity with Sales Force CRM / Digital transformation will be a plus
  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability

• Work with all stakeholders to assist in maintaining high level of customer experience standards
• Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel valued
• Provide excellent and consistent level of customer service
• Making sales or recommendations for products or services that may better suit client needs
• Key role involves performing outbound calls to existing customers to remind customers of their upcoming vehicle maintenance and invite customers to book their appointments early