Customer Relations Officer

at  KIAN HIAP CONSTRUCTION PTE LTD

Responsibilities and Duties:

• Attending to and resolving resident’s feedback and / or complaints, arranging for site inspections
• Assign supervisor to attend joint inspection on reported defects
• Generate work schedule for Subcontractor to rectify defects
• Liaise with project stakeholders (Subcontractors, HDB, Town Council, Consultants)
• Draft and reply to feedback/queries, message residents, proper documentation/ recordings of defects including hardcopy/ on-line submissions
• Maintain and upkeep of Building Service Centre
• Administrative duties such as proper recording and filing of documents as per ISO standards
• Any other duties as assigned by superior

Qualifications:

• Minimum pass in at least 5 subjects, including English, at GCE “O” Level or Nitec Certificate
• Prior customer relations work experience is preferred.
• CRO shall be capable of communicating effectively in English and one other Singapore official language and have a pleasant personality.
• Possess Singapore WSQ Certificate in Service Excellence (Level 1) would be an advantage.
• Customer oriented with good communication and interpersonal skills.
• CRO shall be competent and possess the skill, knowledge and ability to manage the public relations with residents effectively.

• Attending to and resolving resident’s feedback and / or complaints, arranging for site inspections
• Assign supervisor to attend joint inspection on reported defects
• Generate work schedule for Subcontractor to rectify defects
• Liaise with project stakeholders (Subcontractors, HDB, Town Council, Consultants)
• Draft and reply to feedback/queries, message residents, proper documentation/ recordings of defects including hardcopy/ on-line submissions
• Maintain and upkeep of Building Service Centre
• Administrative duties such as proper recording and filing of documents as per ISO standards
• Any other duties as assigned by superio