Customer Relations Officer - Multiple opportunities

at  City of Melbourne

• Multiple Opportunities available - flexibility essential!
• Full time Permanent and casual opportunities
• Day time rostered hours only between 7.30am and 6.00pm, Monday to Friday
• $70,133 - $81,304 plus 11% Superannuation

WE ARE THE CITY OF MELBOURNE, A PLACE TO BE BOLD AND INSPIRATIONAL.

Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity.
At the heart of this is the City of Melbourne, a proud organisation of 1800+ team members positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here
Together, we make a difference #teammelbourne
How this position will Make the Difference to City of Melbourne…
The Customer Relations team at the City of Melbourne exist to care for our customers as much as they care for our city. We have a passion for providing excellent customer experiences and producing great customer outcomes.
As a Customer Relations Officer, you will deliver service across all customer contact channels – starting with telephone, and in time progressing to face to face and our digital services (web chat, emails and social media). You will have a vital role in ensuring the values and service standards of City of Melbourne are maintained, with a focus on first time resolution to enquiries.
Relevant customer service experience in a similar organisation and the ability to seek creative solutions to a wide range of issues and concerns is essential. Previous experience in case management, working with difficult customers and competency in attention to detail will further support your application.
We are seeking new team members who have a passion for customer service and will make a difference for our city and its people.

What you will bring…

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence.
• Relevant experience in a Contact Centre environment and/or customer service experience and demonstrated customer service skills including telephone (call centre environment), Face to Face and Written Communications.
• Demonstrated high level interpersonal, teamwork and communication skills.
• Ability to assess and balance priorities and work under limited supervision.
• High emotional intelligence with proven ability to empathise with customers.
• Excellent computer and keyboard skills and great attention to detail.
• Demonstrate ability to adapt quickly to change.
• Ability to adhere to a changing roster.

Please refer the Job description for details