Customer Relations Specialist - 6 Month Secondment

at  ING Group

HERE’S WHAT OUR TEAM HAVE TO SAY ABOUT US…

“I love the comradery we have within our team, and the ability we have to go outside of process to find different ways to help people in need.”
“I personally find the role both rewarding and challenging, because you take a wide variety of calls and no two days are the same.”
“ING has been incredibly supportive and I enjoy the flexibility we have working on a rotating roster.”
“I’m able to help people and provide the best customer experience using my risk assessment skills.”

ABOUT US

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.

• Service a high volume of customer and Customer Care Specialist calls whilst maintaining excellent customer service and satisfaction.
• Handle escalated concerns by providing appropriate & personalised solutions to our customers in a timely manner. This includes detailed investigations, making recommendations and dealing with third parties to achieve resolutions.
• Develop strong relationships with internal and external stakeholders through timely and accurate communication, and continuously finding ways to improve processes for our customers.
• Provide the necessary and relevant assistance to customers who may be experiencing vulnerability, including referring to external support services, demonstrating compassion and exercising the appropriate duty of care.
• Keep detailed and accurate records of customer interactions.