Customer Relations Specialist

at  Boeing

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Jeppesen is looking for a Customer Relations Specialist to join the journey with us into the future of navigation based in Singapore! For more than 80 years, Jeppesen, has made it possible for pilots and their passengers to safely and efficiently reach their destinations. We are the world’s leading provider of aeronautical data and are combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.

SUMMARY

Client manager represents applicable areas of the BU portfolio and Jeppesen enterprise to appropriate levels of customers, building relationships, assuring revenue protection, identifying and transitioning opportunities for new and expanded business, and ensuring customer voice is represented in the enterprise.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE): -

• Must have the ability to document professional, clear, and concise communications.
• Must have the ability to understand complex processes and tools, as well as complex, interconnected and dynamic service offerings.
• Minimum of 3 years’ experience in airline or aviation industry.
• Customer-focused.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• A Bachelor’s Degree is preferred, or equivalent an appropriate mix of education and experience in line with the role and its responsibilities.
• Must have the willingness and ability to continuously and quickly learn varying systems and processes.
• Must have the ability to work collaboratively with multiple internal teams and customers form diverse backgrounds.
• Fluency in both English and Mandarin preferred.

• Accountability for assigned operational accounts within the business unit and provide day-to-day support from accounts setup to resolving customer inquiries and issues, order entries and fulfillment process.
• Proactively communicate with customers to ensure satisfaction.
• Coordinate the application of enterprise-wide resources and tools such as Oracle, Salesforce etc.
• Establish and maintain relationships with applicable levels of assigned accounts.
• Understand and being the voice of customers on Jeppesen’s portfolio (ex. coverages and chart tailoring), coordinating with internal teams to customize products and services to meet the needs and wants of airline’s flight operations.
• Develop, maintain, coordinate, and execute tactical plans to assure protection and growth of assigned accounts.
• Identify problems/implications in relevant areas of assigned accounts and develop the resulting implied needs into explicit needs.
• Assure protection of existing revenue by planning and closing the renewal of expiring, outdated, or underpriced contracts.
• Identify opportunities for process improvements; and when appropriate, work with relevant team(s) to update, create and/or implement these as well as furnish relevant process documents.
• Prepare and manage accounts receivable of customer accounts to identify past due accounts and prioritize collection efforts.